Frequently Asked Questions (FAQs)
Everything You Need to Know
Have questions about our products, shipping, or policies? We've got you covered! Explore our FAQs for quick answers to common queries, from product care and sustainability to orders and returns. If you can't find what you're looking for, feel free to contact our support team. We're here to help!
Shipping and Delivery
How long does it take for delivery?
How long does it take for delivery?
We deliver orders across India within 5–7 working days. For international orders, delivery times may vary depending on the destination.
Can I expedite my shipment?
Can I expedite my shipment?
We currently do not offer expedited shipping. However, feel free to contact us for urgent requests, and we’ll do our best to assist.
How much do I have to pay for delivery?
How much do I have to pay for delivery?
Within India:
- Free shipping on orders over ₹1299.
- A flat shipping fee of ₹129 will apply to orders below ₹1299.
International Shipping:
- Charges vary based on your location and will be calculated at checkout.
Do you offer a discount for prepaid orders?
Do you offer a discount for prepaid orders?
Yes, enjoy a 5% discount on all prepaid orders. The discount is applied automatically at checkout.
How can I track my order?
How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email or SMS. Use this number to track your shipment on our delivery partner’s website
What happens if I’m not home when the package arrives?
What happens if I’m not home when the package arrives?
Our delivery partner will attempt delivery again or leave a notification with instructions to reschedule.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Yes, you can change your shipping address within 24 hours of placing the order by contacting us at support@aaridecor.com or through WhatsApp Chat (Connect with us directly from our website).
What if my order hasn’t arrived yet?
What if my order hasn’t arrived yet?
If your delivery is delayed beyond the estimated time, please contact our support team for assistance.
Do you offer gift wrapping?
Do you offer gift wrapping?
Currently, we do not offer gift-wrapping services, but we ensure that all products are carefully packed for a premium unboxing experience.
Refunds, Returns, and Cancellations
Can I cancel an order?
Can I cancel an order?
Yes, you can cancel your order within 24 hours of placing it by contacting our support team at support@aaridecor.com or through WhatsApp Chat (Connect with us directly from our website).
What is your return or refund policy?
What is your return or refund policy?
- Monetary Refunds: Only for cancellations within 24 hours before dispatch.
- Exchanges/Credit Notes: Offered for approved returns; credit notes are valid for 90 days.
- Unboxing Video: Required to initiate any return or exchange.
- Non-Refundable Items: No returns or refunds for 'Change of Heart,' bulk/custom orders, or sale items.
- Processing Time: Exchanges or credit notes are processed within 7–10 business days.
What if I don’t like the product or it doesn’t match my interiors? Can I exchange or refund it?
What if I don’t like the product or it doesn’t match my interiors? Can I exchange or refund it?
We understand that decor choices are personal; however, we do not offer exchanges or refunds for products based on a 'change of heart' or if they do not match your interiors. Please review product descriptions and images carefully before placing your order.
How is the refund processed?
How is the refund processed?
Refunds are only applicable under specific conditions as per our updated policy:
- Refund Eligibility: Monetary refunds are only provided if the customer cancels the order within 24 hours of placing it and before dispatch.
- Post-Dispatch Policy: After dispatch, no monetary refunds are provided. Customers can opt for:
- Exchange: For eligible items within the policy guidelines.
- Credit Note: A credit note valid for 90 days will be issued for approved returns.
- Unboxing Video Requirement: To initiate an exchange or receive a credit note, an unboxing video showing the product's condition is mandatory.
- Processing Time: Credit notes and exchanges are processed within 7–10 business days once the returned item is received, inspected, and approved.
What if the product arrives damaged or defective?
What if the product arrives damaged or defective?
If your product arrives damaged or defective, we’re here to help:
- Report Immediately: Contact us within 24 hours of delivery to report the issue.
- Unboxing Video Required: Provide an unboxing video showing the damage or defect clearly. This is mandatory for processing your request.
- Resolution Options: Exchange: We will replace the damaged product with a new one. Credit Note: If an exchange isn’t possible, a credit note valid for 90 days will be issued.
- Reverse Pickup: We will arrange a reverse pickup for defective items at no additional cost.
Do you offer refunds for sale or bulk/custom orders?
Do you offer refunds for sale or bulk/custom orders?
No, products purchased during sales or as part of bulk/custom orders are non-refundable and non-returnable.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
- Email us at support@aaridecor.com or through WhatsApp Chat (directly from our website) within 24 hours of receiving your order to request a return or exchange.
- Please ensure you provide all necessary details, including the unboxing video and order number, to facilitate the process.
Products and Customisations
Are your products handcrafted?
Are your products handcrafted?
Yes, most of our products are handcrafted, while some are intricately carved with the help of machines for precision. Each item reflects the skill and dedication of our artisans.
What materials are your products made of?
What materials are your products made of?
We use Acacia wood, Mango wood, MDF, and Clay, all of which are sustainably and ethically sourced
Can I customize a product?
Can I customize a product?
Currently, we do not offer customization for individual orders. For bulk orders, please contact us for special requests.
Are your products environmentally friendly?
Are your products environmentally friendly?
Yes, all our products are made from eco-friendly materials and are designed with sustainability in mind.
Are your products suitable for outdoor use?
Are your products suitable for outdoor use?
Our products can be used outdoors but should be kept in shade, as exposure to water or direct sunlight may affect their longevity.
Care Instructions
How do I maintain Aari products?
How do I maintain Aari products?
- Dust regularly with a soft cloth.
- Use a lightly damp cloth for deeper cleaning once a week.
- Avoid water exposure and direct sunlight to prevent fading or damage.
Do I need to polish wooden products?
Do I need to polish wooden products?
No additional polishing is required. Simply follow the cleaning guidelines to maintain their appearance.
Are clay products water-resistant?
Are clay products water-resistant?
Clay items are not water-resistant. Avoid placing them in high-moisture areas such as bathrooms or kitchens.
Payment and Ordering
What payment methods do you accept?
What payment methods do you accept?
We accept credit cards, debit cards, net banking, UPI, and international payment methods. For specific payment concerns, contact us.
Is it safe to make payments on your website?
Is it safe to make payments on your website?
Yes, our payment gateway is encrypted and secure, ensuring your financial details are protected.
Can I modify my order after placing it?
Can I modify my order after placing it?
Orders can be modified within 24 hours of placement by contacting us.
Will I receive a confirmation after placing my order?
Will I receive a confirmation after placing my order?
Yes, you’ll receive an email confirmation with your order details immediately after placing your order.
Sustainability Initiatives
How does the tree-planting initiative work?
How does the tree-planting initiative work?
For every product sold, we plant a tree as part of our commitment to reforestation. 10% of our profits are allocated to this initiative in collaboration with local nurseries and NGOs.
Are your materials ethically sourced?
Are your materials ethically sourced?
Yes, we prioritize ethically sourced materials, including reclaimed wood and sustainable clay, ensuring minimal environmental impact.
International Shipping
Do you ship internationally?
Do you ship internationally?
Yes, we ship globally. Shipping charges and delivery times will vary based on your location.
How much does international shipping cost?
How much does international shipping cost?
Shipping charges are calculated at checkout based on your location and order weight.
Can I track my international order?
Can I track my international order?
Yes, a tracking number will be provided once your order is dispatched.
Contact Us
How can I get in touch for assistance?
How can I get in touch for assistance?
You can reach out to us via email at support@aaridecor.com or through WhatsApp Chat (Connect with us directly from our website) for any inquiries.